Terms & Conditions

1. Definitions

• "Cendana", "we", "us", "our" — refers to Cendana, a business consulting practice operating from Level 7, Wisma Central, Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
• "Client", "you", "your" — refers to the individual or entity engaging Cendana's services or accessing this website.
• "Services" — the consulting engagements described on this website: the Clarity Session, Operations Tune-Up, and Steady Growth Partnership.
• "Engagement Agreement" — the written scope and fee confirmation issued before any consulting engagement begins.
• "Website" — this website at cendanamy.sbs and all its pages.

2. Acceptance of terms

By submitting an enquiry, signing an Engagement Agreement, or making payment for any service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. You also confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

These terms apply in addition to any specific terms set out in the Engagement Agreement. In the event of conflict, the Engagement Agreement takes precedence over these general terms.

3. Services

Cendana provides business advisory and consulting services to small business owners in Malaysia. Our three engagements — the Clarity Session, Operations Tune-Up, and Steady Growth Partnership — are described on our website and in the Engagement Agreement issued before each engagement begins.

Services are delivered primarily in English and in Bahasa Malaysia where both parties agree. Engagements may be conducted in person (at our Kuala Lumpur office or the client's premises) or remotely, as agreed in the Engagement Agreement.

We reserve the right to decline an engagement if we determine that we are not the appropriate fit for a client's needs, or where a conflict of interest exists.

4. Payment terms

All fees are quoted and payable in Ringgit Malaysia (RM). Indicative fees are listed on our website and confirmed in the Engagement Agreement. Our current engagement fees are:

• Clarity Session — RM 720
• Operations Tune-Up — RM 1,650
• Steady Growth Partnership — RM 3,380

Payment for the Clarity Session is due in full before the session date. For multi-session engagements, the Engagement Agreement will specify the payment schedule. Preferred payment methods are bank transfer and online payment; details are provided in the Engagement Agreement.

We do not hold card details. All payments are processed securely and receipts are issued by email.

5. Cancellation and rescheduling

We understand that business circumstances can change. Our cancellation and rescheduling policy is as follows:

• 7 or more days' notice: full refund of any amount paid, or rescheduling at no charge.
• 3–6 days' notice: 50% refund, or rescheduling subject to availability.
• Less than 3 days' notice or no-show: no refund for that session. For multi-session engagements, remaining sessions are unaffected.

Cancellations must be communicated in writing by email to [email protected]. Refunds, where applicable, are processed within 10 business days.

6. Confidentiality

We treat all information shared by clients as confidential. We will not disclose business, financial, or operational information you share with us to any third party, except where required by law or with your explicit written consent.

We ask that you treat any materials, frameworks, or written documents we provide as confidential to your business and not share them commercially. These materials are provided for your use within the context of your own business.

7. Intellectual property

The content of this website — including text, design, and structure — is the property of Cendana and is protected under Malaysian intellectual property law. You may not reproduce, redistribute, or use our website content commercially without written permission.

Written deliverables produced during your engagement (such as next-steps summaries, recommendations, or shared plans) are provided for your business use. Cendana retains the right to use anonymised, aggregated insights from engagements for the purpose of improving our services.

8. Disclaimers

Our consulting services are advisory in nature. We offer observations, frameworks, and recommendations based on information shared with us during the engagement. The decisions you make based on our advice remain your own responsibility.

We do not provide legal, accounting, tax, or financial services regulated under Malaysian law. Where matters require licensed professional advice, we will indicate this and encourage you to seek appropriate specialist input.

Business outcomes depend on many factors outside our control. We make no representations about specific commercial results arising from any engagement.

9. Limitation of liability

To the fullest extent permitted by Malaysian law, Cendana's total liability in connection with any engagement shall not exceed the fees paid by the client for that engagement.

We shall not be liable for any indirect, consequential, or incidental losses, including but not limited to loss of profits, loss of business, or business interruption, howsoever arising. Nothing in these terms limits liability for death, personal injury, or fraud caused by our negligence.

10. Termination

Either party may end a multi-session engagement by providing 14 days' written notice. In the event of early termination by Cendana (for reasons other than client breach), a pro-rated refund of any fees paid in advance will be issued.

If a client materially breaches these terms or the Engagement Agreement, and the breach is not remedied within 7 days of written notice, Cendana may suspend or terminate the engagement without further liability.

11. Governing law and disputes

These Terms and Conditions are governed by the laws of Malaysia. Any dispute arising from these terms or from an engagement shall first be referred to informal resolution by written correspondence. If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

12. General provisions

• Entire agreement: These terms, together with any Engagement Agreement, constitute the full agreement between Cendana and the client.
• Severability: If any clause is found unenforceable, the remaining terms continue in full effect.
• Waiver: Failure to enforce any provision at any time does not waive our right to enforce it at a later date.
• Assignment: You may not assign your rights under an engagement without our written consent. We may assign administrative functions to contracted staff working under our supervision.

13. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Active engagement clients will be notified of any material changes directly. Continued use of our website or services after changes take effect constitutes acceptance.

14. Contact